Emergency & Crisis Policy

At Mannasukh, the safety and well-being of our users are important. However, Mannasukh is not an emergency service and is not equipped to provide immediate medical or crisis intervention .

1. No Emergency Services

Mannasukh is a technology platform that connects users with independent mental health professionals. We do not provide emergency medical, psychiatric, or crisis response services. If you are experiencing an emergency, do not rely on the Mannasukh Platform, chat, email, or scheduled therapy sessions for immediate assistance.

2. Emergency Situations

This Platform is not suitable for situations including, but not limited to:

• Suicidal thoughts or suicide attempts
• Self-harm or risk of self-harm
• Thoughts of harming others
• Severe psychiatric or psychological crisis
• Medical emergencies
• Drug or alcohol overdose
• Violence, abuse, or any situation posing an immediate threat to life or safety

3. What You Should Do

If you believe you or someone else is in immediate danger:

• Contact your local emergency services immediately.
• Visit the nearest hospital or emergency department.
• Contact a trusted family member, caregiver, or responsible person who can assist you without delay. Do not wait for a response from Mannasukh or your therapist during an emergency.

4. Therapist Availability

Therapists available through Mannasukh are independent professionals and may not be available outside scheduled appointments. They are not obligated to provide 24/7 emergency support, crisis intervention, or immediate responses to messages.

5. Platform Limitation

Mannasukh does not actively monitor user communications, messages, or therapy sessions for emergencies and cannot identify or respond to crisis situations in real time. Users are solely responsible for seeking immediate emergency assistance when required.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Mannasukh, its founders, directors, employees, affiliates, and representatives shall not be liable for any injury, loss, damage, death, or other consequences arising from a user’s failure to seek emergency assistance or from the use of the Platform during an emergency or crisis situation.

7. Policy Updates

Mannasukh reserves the right to modify this Emergency & Crisis Policy at any time. Continued use of the Platform constitutes acceptance of the updated policy.